Having the ability to recall email messages in Outlook can be a very useful feature. Many a time have I sent email messages and then almost immediately wanted them back. This can happen to any user especially when messages are written in the heat of the moment only to have the sender cringe later after realizing that his or her message was sent in haste or was “poorly” worded.

Luckily for end users of Outlook there is a functionality that exists which administrators can implement for the benefit of their end users. That embarrassment saving feature is the “Recall” function of Outlook. Specifically it is the Recall function available if you have installed Outlook option called the Corporate Workgroup/Other option.

If you are in a corporate environment then this has probably already been implemented as you are most likely using the Messaging Application Programming Interface (MAPI) services to communicate with the Exchange server. If you need to determine if a predecessor has already done this for you then you can go to the Help menu and click on the About Microsoft Outlook choice. If you have the corporate option installed then you will see the title “Corporate Workgroup”.

Continue reading Troubleshooting the Recall Function in Outlook