Most end users have multiple accounts in a variety of places. They’ve joined sites and community forums as general as anything automobile related or financial advice to as specific as a fan club’s web site. Then you have the more common email account offerings from the popular search engine web sites and/or traditional email service sites.

Some users have reported errors when accessing external email accounts though they never had similar errors before. Error messages that include a “forbidden” notation may also be displayed. Such error messages look like the following:

Forbidden
Configuration:
   Account: (external account)
   Server: http://(server name)/
   User name: {email address}
   Protocol: HTTPMail
   Port: 0
   Secure(SSL): 0
   Error Number: 998
   Code: 800ccc33

Additional information may be displayed as follows:
Unable to poll for new messages on your HTTP server. 
Server Response: ‘Forbidden’,
Secure(SSL): No,

“Header download for the ‘Inbox’ folder did not complete. “

It’s possible that your end user’s email account is not set up correctly or that it may need to be re-created. An administrator can follow the steps outlined below:

1. Select Tools and then Account Settings.
2. Select the Email tab.
3. Click “New”.
4. Select the appropriate server: Microsoft Exchange, POP3, or IMAP.
5. Click “Next” or hit enter.
6. Enter the nickname for the user. This will be the users “sender” identity.
7. Type the users fully qualified email address. (For example: username@service.com)
8. Check “manually configure server settings” or “additional server types”.
9. Click “Next” or hit enter.
10. Check “Internet Email”.
11. Click “Next or hit enter.
12. Select IMAP for the account type.
13. Type the incoming email server name such as: “imap.server.com”
14. Type the outgoing email server name such as: “smtp.server.com”
15. Type the user’s screen name.
16. Type the user’s password.
17. Click “More Setting”.
18. Select the Outgoing Server tab.
19. Check “My outgoing server requires authentication”.
20. Select the Advanced tab.
21. Type the outgoing server’s port number.
22. Click “OK” or hit enter.
23. Click “Next” or hit enter.
24. Click “Finish”.
25. Click “Close”.

This will enable an end user to download email messages, using standard email protocols, from their external account into Outlook and send email as if from that external email address account.

Continue reading Problems Accessing External Email Accounts