Posts Tagged ‘Outlook errors’
Troubleshooting Error Code 0x800ccc78
Written by Mike Rede on December 10, 2009 – 3:41 pm -
Sending and receiving email messages can produce many errors. One of the errors produced doesn’t have anything to do with neither the actual transmission nor reception communication process.
Sometimes when your user presses the “send/receive” button they’ll get the following error message: “Sending and Receiving reported error (0x800ccc78). Unable to send the message. Please verify the email address in your account properties. The server responded: 5.0.0. access denied.”
This error can be an indication that your username or even the password is incorrect.
After checking that the email address used is of the correct username domain name format an administrator should check to see if email messages can be replied to recipients, sent to recipients and also received. Most likely they’ll notice that emails can only be received but cannot be sent to or replied to a recipient.
Sometimes the problem is as simple as a typo in the address. Verify that there are no leading or ending spaces or other misspellings in your email address.
Global Catalog Server Errors and Outlook
Written by Mike Rede on October 8, 2009 – 5:08 pm -Administration of Outlook will on occasion involve correcting behavior related to the Name Service Provider Interface (NSPI) used for communications between Outlook and Exchange Server. The NSPI is used to communicate with the Global Catalog and resolve domain names and domain lookups. The protocol is known as emsabp32 and is comparable to Lightweight Directory Access Protocol (LDAP).
During the course of operations you may sometimes get an alert indicating that the Name Service Provider Interface (NSPI) Proxy is able to communicate with the global catalog but it doesn’t support the NSPI service.
This error message can occur when running the Microsoft Exchange Server 2007 Management Pack for Operations Manager. This pack is used to monitor the Windows Application log on systems that are running Exchange Server 2007. If it detects that certain events or a particular event has occurred, such as Event ID 9176 as shown in the log below, then it will generate the previous alert. Such an event or events will look like this:
Product Name Exchange
Product Version 8.0 (Exchange Server 2007)
Event ID 9176
Event Source MSExchangeSA
MOM Rule
Path Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant
MOM Rule Name “Name Service Provider Interface (NSPI) Proxy can contact the global catalog, but it does not support the NSPI service.”
In addition you may also get a Description field such as: “NSPI Proxy can contact Global Catalog fully qualified domain name (FQDN) of server but it does not support the NSPI service. After a Domain Controller is promoted to a Global Catalog, the Global Catalog must be rebooted to support MAPI Clients. Reboot fully qualified domain name of server as soon as possible.”