Organizations that want to see that their employees have the tools to get their jobs done often allow them to use their own devices to do it. While that policy can set the teeth of many administrators on edge, it’s fast becoming a fact of life in the workplace.

One of the prime culprits behind the popularity of BYOD—Bring Your Own Device—is Apple’s iPhone. Not only did it become a favorite among the rank and file workers in many companies, but also among the top brass in many of them, too. That made it difficult for IT departments to keep the smartphones from invading their domains. Continue reading Why the iPhone should be the BYOD of choice for administrators

Whenever a new cool technology is introduced into a consumer smartphone, for every “wow” it sparks from an early adopter, an “ouch” is elicited from a system administrator. That appears to be the case with Siri, the “personal assistant” in the latest model of Apple’s iPhone, the 4S.

The 4S was introduced on October 5 and has proven to be extremely popular, with four million units sold during the first weekend it was available to consumers. Some of those consumers, however, are going to find that their shiny new toys are going to be mobilis non gratus when they try to connect them to their corporate networks. That’s because some organizations consider the smartphones a security risk.

At the root of the problem is Siri. It allows you to use your voice to issue commands and posit queries to the phone. For instance, you can say, “Where can I eat pizza around here?” And Siri will respond with a map with nearby pizza joints tagged on it. Or, without any training, you can ask it to call someone from your address book while you’re driving your car so you don’t have to touch the phone. Continue reading iPhone’s Siri Could Pose Threat to Email Security

Apple’s play to win the hearts and minds of administrators for its iPhone received a setback recently when it was discovered that the new version of its mobile operating system, iOS 4.2, doesn’t play nicely with Microsoft Exchange 2003. Among the errors discovered by administrators are calendar events that mysteriously disappear from ActiveSync–Microsoft’s software that allows mobile users to access their email, calendar, contacts and tasks on Exchange servers–and failure to reply to invitation requests.

What’s happening in one instance is that a user is receiving an invitation and accepting it. On acceptance, it gets added to the user’s calendar. Everything looks fine. When the user returns to the calendar, though, the event disappears. What makes the situation even more maddening is that the event only vanishes from ActiveSync. A check of Outlook or Outlook for the web (OWA), the event is still there. So if the user is depending on an iOS device to notify him or her of the event, it’s not going happen. The user won’t find out about the missed appointment until he or she returns to his or her desk, or receives an angry phone call from the author of the invitation steamed about being stood up.

In addition, there’s another variation of the problem that’s equally frustrating. In that case, the user receives the invitation, tries to respond and is informed that his or her response to the invitation can’t be sent. Why? Nobody knows.

Continue reading New iPhone OS not playing nice with Exchange

Windows=based smartphones work best with Exchange.

Let’s face it, your users are going to want to connect  to your organization’s Exchange services with their mobile phones. Rather than allow that activity to grow willy nilly, you may want to impose some controls on the process. So it might make sense to know what smartphones play nicely with Exchange.

Smartphone makers have been steadily improving their handsets’ Exchange capabilities. What’s more, Microsoft has also moved, with the release of Exchange 2010, to better accommodate phone warriors. For example, with Exchange 2010 and ActiveSync, members of your organization get real-time access to their communications on literally hundreds of devices. Email, contacts and calendar items can be automatically synchronized over the air quickly.

What’s more, a user’s inbox becomes truly universal. Barriers to all forms of communication–email, voicemail, rights-protected messages, calendar requests, RSS feeds and saved instant messages–have been removed allowing one-stop access for members of your organization.

In addition, versatility and productivity of mobile email has been boosted with features like previewing messages with speech-to-text voicemail and creating a contest for messages with a conversation view.

Microsoft didn’t leave administrators out of the equation either. They have greater control over device access. They can create lists of devices to block, quarantine or permit access to their network. And budget-strapped IT departments will be glad to hear that the additional mobile support is included at no additional cost in Exchange 2010. Some of that cost, no doubt, is unloaded on smartphone makers, who have to pay a licensing fee to use ActiveSync.

Continue reading Smartphones that play nicely with Exchange

Better security is changing iPhone's image in IT departments.

While the iPhone’s “cool factor” has made it a hit among status conscious corporate executives, the mopho has been greeted with skepticism from the rank and file in the IT trenches. From their point of view, competing products like Research in Motion’s Blackberry and smartphones built on Microsoft’s Windows Mobile platform offer better security for their organizations. With the introduction of the latest version of the iPhone’s operating system, version 3.0, and iPhone Configuration Utility, version 2.0, IT resistance to letting Apple’s handset into the corporate tent seems to be weakening.

What has bugged IT folks in the past about the iPhone? For one thing, user profiles can’t be managed over-the-air as they can with a Blackberry and Blackberry Enterprise server or Motorola Good for enterprise servers. Another irritant is there’s no way to ensure that corporate policies on email, encryption, etc. have been installed or updated on the phones. What’s more, it’s difficult to preconfigure the units with settings for email, VPN access and such.

Apple’s update of the iPhone’s configuration utility, which gives network administrators a rich set of policy controls, has addressed some of those concerns and may be why IT doubters are relenting on their staunch opposition to the hardware.

For example, password entry into a phone can be required. The composition of the password, when passwords should be changed, rules on reuse of passwords and the number of failed password attempts before a phone automatically wipes out all the data on it can all be controlled by an IT department.

Specific content can be blocked on the phones, although that’s not true for specific applications. A workaround for that situation is to install all necessary apps when the phone is issued, then turn off the ability to install any more programs. The problem with that approach, however, is a user won’t be able to upgrade the existing apps on the phone.

Continue reading Security skeptics less skeptic about iPhone