In another post I discussed the situation of emails that are not sent and are instead stuck in the email outbox. The flip side of that problem is when emails that are in the email inbox seemingly disappear. This can occur after email messages have been read. It can also happen if the preview pane has been opened and the email has not yet been read.

What might be happening is that a filter is being applied that only displays unread messages. Obviously what needs to happen is to either remove the filter or modify it.

If you want to reset to a known state you can also just remove all filters. This is a very easy procedure.

• In Outlook 2000 bring up the View menu and move to the Current View.
• Once there you can click on Customize Current View.
• This will bring up a View Summary dialog box where you can then choose Filter which will pop up the Filter dialog box.
• Here you’ll want to click on Clear All and then click OK or hit enter a couple times to exit the dialog.
• You should now be able to view all email messages whether they are read or unread.

There is another possible cause for disappearing emails. If one of your end users has managed to set Outlook so that email delivery is pointed at a personal folder file such as a pst file then this can have the undesirable consequence of disappearing email.

Continue reading How to prevent emails disappearing from the inbox

Administration of Outlook will involve having to troubleshoot why emails sometimes get stuck in the email outbox.

There are times when clients are connected to your Exchange Server and your users are receiving their emails just fine. But when they attempt to send emails the emails get stuck in the email outbox. You open the Sent Items folder but you do not see the expected emails which indicate that they were not sent. Sometimes there are attachments and sometimes not, so this problem might appear random. All this can happen even while Outlook is connected.

Although users will have an imap connection configured for their email client no email can get sent through the Exchange Server. Sometimes your users’ data is stored in a local pst file and not on the Exchange Server.

They might also receive a Progress window that reports a Microsoft Exchange Server error message such as 0×80040115. It indicates that Exchange Server is unavailable and also indicates that Outlook is itself offline.

Continue reading Troubleshooting Stuck Email in the Outbox