Email is one of the most important communications tools for businesses. When it stops working, people start to get nervous.

While there are many things that a user can do to mess up their email, many of these problems can be resolved with a restart of the software or the computer.

However when the old standby of restarting doesn’t work, it is time for the email administrator to start looking into the issue a bit more deeply.

Here are some of the more common errors found in Outlook 2007 along with some of the ways you can make things right again: Continue reading 5 Common Outlook Errors and How to Fix Them

I want you all to go grab your favourite marketing person and make them read this post. You know the ones I am talking about. The one that doesn’t understand why they have to take the 3600dpi 8GB PDF that could be blown up to the size of the Empire State Building without looking grainy, and reduce it for sending over email to a customer. The one who came in early last week to send an email blast to a 1000 person customer list that they bought from a guy they know, which resulted in your corporate network being placed on every RDNS blacklist on the planet. The one who doesn’t understand why when he sends an email, the customer doesn’t have it open to read before he lets goes of the mouse. The one whose laptop you secretly want to replace with an Etch-a-Sketch. Continue reading How to Lose Customers and Infuriate People

When starting out, many small businesses set up their email using one of the free accounts available to them. Services like Gmail by Google, Hotmail from Microsoft or Yahoo!’s mail service, provide a working email address with almost no maintenance for a business just getting its feet wet.

However this may not be the best way to make a first impression with your potential customers.

Listed below are seven reasons why you need to ditch the yourcompany@freeemail.com and go with an address that better reflects the image you want your company to have. Continue reading 7 Reasons to Ditch That Free Email Address

BYOD can give administrators a headache.

More and more organizations are finding their employees using personal devices to access company data. Without some measure of control, those workers can create serious security problems for their employers.

As much as some administrators would like to block the use of personal devices in the workplace, that’s unlikely to happen for a number of reasons. For example, many employees are already using their own devices at work, as a recent survey by IDC shows. That poll found that 95 percent of workers use one personally purchased device on the job. Continue reading What Should Be in Your BYOD Policy?

You may have read the stories about how Atos Origin, a French IT services company, is looking to make their offices an email-free workplace by the year 2013 to eliminate what they call email pollution.

By turning to collaborative social medial tools, such as the Atos Wiki, employees have already seen a 20% reduction in “email pollution” six months after this initiative went into practice.

Volkswagen has also attempted to cut back on after hour’s emails being sent to and from employees Blackberrys in a similar effort. However, while cutting back on emails like Atos is trying to do may seem trend setting, it hardly seems to be a realistic goal.

Not only because of how many workplaces have become reliant on emails to get work done, but rather how these people use email to get work done.

As we all know, emails are not only used to deliver electronic messages. People in office buildings all over the world have found ways to “hack” their email accounts to do much more than send and receive messages. Continue reading 5 Creative Uses For Email

If you’ve been working with Exchange for several years, you might remember a little thing from Exchange 2003 called Outlook Mobile Access. This HTML only version of browser-based access to your Exchange mailbox was developed at a time when smart phones were mostly a dream, but web browser capable phones, Palm Pilots, and Windows CE devices ruled the portable space. In a world where bell bottoms are once again popular, it should come as little surprise that OMA is back, this time courtesy of Service Pack 2 for Exchange 2010.

The Exchange Team at Microsoft decided to bring back the mini version of Outlook Web Access because apparently there is still a large demand for mobile access to Exchange email in parts of the world where web capable, but not fully “smart” phones, are still in use. These devices have less horsepower, fewer features, and only a basic HTML web browser, but cost less and require less bandwidth as well, making them perfect for area with less infrastructure, and very popular amongst prepaid plan customers. Continue reading No smartphone, no problem. Meet SP2’s OMA.

Despite the claims of one CEO of a major global high tech company, many workers believe their internal email is important enough to scrutinize when they should be kicking back and being jolly during the holiday season.

In a poll of some 1000 people with full-time jobs in the United Kingdom, surveyors found that nearly half of the workers (46 percent) intend to check their office email either frequently (15 percent) or intermittently (31 percent) during yuletide. About a third of the sample (34 percent) said they’d totally resist the temptation to check their email during their stay at home during the festive period. Continue reading Santa Checks His List; Everyone Else Their Email

For those of you who haven’t heard of Loggly, Loggly is cloud based service for complete application intelligence for app developers.  Loggly uses log data to collect, analyze, troubleshoot and monitor your applications. They are a heavy user of Amazon’s Web Service hosting, and recently experienced a truly stellar outage of massive proportions. You can read about that on a Loggly blog post here which I encourage you to do. However, I am not here to talk about lessons learned about hosting and availability, and putting eggs in consolidated baskets. Nor am I planning to talk about on premise versus hosted, and the perceived dangers of the cloud. It’s what happened to Loggly and how they went unaware of the impending freight train heading their way that I want to discuss, because there are some great lessons to learn from that little subset of their blog post. Continue reading Lessons Learned from the Loggly Outage

This morning I noticed the flashing red light on my Blackberry alerting me to a new message. Since this device is connected to my work email account, I decided to give it a look to see what was so important that it couldn’t wait until Monday.

I was lucky that I did check it. The new message was actually from my personal email account and the contents of the message contained only one link and other people were also sent the same message.

I realized immediately that my personal email account was sending spam. I was upset with this because working with email and security, I write and train others on best practices. Not only this, but I follow them as well. I make sure that: Continue reading Yes, My Email Account Was Compromised

You might have heard by now that Exchange 2010 SP2 has been released, and if you are looking to migrate some or all of your on-premise email to hosted email from Microsoft’s Office 365, two of the best things about SP2 are the New Hybrid Configuration Wizard and the Manage Hybrid Configuration Wizard.

The New Hybrid Configuration Wizard is designed to make establishing a hybrid coexistence relationship between your on premise Exchange organization and another Exchange organization as easy as possible. Scenarios where you would need to establish a hybrid deployment can include Office 365 or another cloud provider, where you will have some mailboxes on premise and others in the cloud either in the short term during migrations, or permanently when you want to keep some mailboxes on premise and move others to the cloud. Hybrid deployments let you: Continue reading First Look At The SP2 Hybrid Configuration Wizards