In most all companies the sending and receiving of email messages happens almost all the time particularly between the hours of 8 to 5 for typical usages. But as administrators and managers know very well email is constantly being routed, sitting in queues and waiting to be read.

Sometimes while on conference calls I will not only be conversing on the conference call but at the same time be instant messaging with 2 to 4 colleagues as well as sending and receiving text and email messages – at least during times when I am not speaking on the call.

And like most all other users I have often had the experience of telling someone that “I’m going to send you that email right now with the attached document we spoke of.” I immediately create the email message and then hit the send button and watch as my screen changes to indicate that the message has been sent. Usually I get confirmation back from the recipient while I am talking with them on the phone that they have received my email message in what seemed like only seconds for the them to receive it.

But occasionally I will send an email with the recipient standing by on the phone with me and they will not receive for minutes and sometimes longer. This can be a very frustrating experience for people especially when their working relationships are co-dependent – the other person can’t start their work until they have received a certain email from their fellow co-worker.

Continue reading Top 5 Reasons for Email Delays