Troubleshooting Error Code 800CCC81

Troubleshooting Error Code 800CCC81As a system administrator you are asked to perform many tasks. Sometimes you have to chase down networking issues, other times you’re working on performance problems. But one of the most serious problems that you will work is when users cannot read or send their email messages.

Sometimes you’ll have the situation where users are able to send their email but cannot read their incoming mail. And, of course, there are times when you have the flip side of that situation and your users cannot send email. This may not cause much heartburn for most users but when those outgoing messages are revenue related then you will have some very upset people. So you need to be able to solve those issues quickly.

One of the Microsoft Outlook error codes you may encounter is the Ox800CCC81 error code. This error code can be a tough one to troubleshoot as it can indicate multiple conditions. The error message it generates is the nebulous “unknown error” code. Great, that tells us a lot. Luckily there are several potential solutions to clearing this error code.

In some situations it is a simple change to your property settings. One of the first things to check is how your email client connects to the server when sending email. Follow these steps to check this setting:

  1. Open Microsoft Outlook.
  2. Click Tools.
  3. Then click Options.
  4. Under the Options tab, select Mailsetup.
  5. Scroll down and then click on “Send and Receive” button.
  6. Next, Click on Edit button.
  7. Click on Accounts Properties.
  8. An Internet E-mail pop-up window is displayed.
  9. Click on the Outgoing Server tab.
  10. Place a checkmark in the checkbox for “Log on to incoming mail server before sending mail”.
  11. Click OK.
  12. Click another OK.
  13. Select Close.
  14. Select another Close.
  15. And then click on the final OK.

Try sending email to someone. If, after following the above steps, you are still not able to send email then there are still other email settings that you can check. One of the other areas to check is the encryption settings.

You can set the correct encryption settings by using the following steps:

  1. Click Tools.
  2. Select Account Settings.
  3. Select Change Your Profile.
  4. Go to More Settings.
  5. Select Advanced.
  6. Confirm that AUTO is selected.
  7. Click OK.

Once you’ve completed these steps you can then try to send an email. Make sure to check your logs.

Sometimes the Ox800CCC81 error code is related to a timeout problem involving the Outlook client and the Windows operating system. If you’re using Outlook 2007 then you can follow the steps below to correct this situation.

  1. Open Microsoft Outlook.
  2. Click Tools.
  3. Then select Accounts.
  4. Click on the Mail tab.
  5. Select your email account.
  6. From the Properties tab, select the Advanced tab.
  7. Increase the server timeout value.

If the above steps did not work you may have to check your Personal Storage Table (PST) files. You should check for any corrupted files. All of your Outlook data for email, calendars, notes, journals and contact is stored in PST files. If you have one account then you will have one set of PST files that correspond to that account. For multiple accounts you will have multiple sets of corresponding PST files.

A good practice to follow is to make your own personal backups of the PST files on a regular basis. Missing or corrupt PST files can be the sources of various email error messages one of which is the Ox800CCC81 error code. If you determine that you have a missing or corrupt PST file then you can either restore it from backup or try using a PST recovery tool to recover that lost file.

Another situation where the Ox800CCC81 error code is produced is when there is a problem with the file system. The file system itself may be corrupted. In this case you will need to scan the file system for potential trouble spots. If you are running Windows XP then you can use the following steps to scan for errors.

  1. Open a command prompt window. (You can find this under the Accessories section.)
  2. Type “sfc /scannow”.
  3. Hit Enter and then wait while the file system is scanned for errors.

If any errors are found then the file or files will be identified and ready to be repaired.

These steps have hopefully helped you solve this very troublesome issue. If you continue to experience problems then seek help from Microsoft support, as they are generally happy to help, especially issues such as these.

Written by Jacob Rede

1 Comment

  1. Lai · December 31, 2013

    I am not a system administrator, but my friend is, so I understand how demanding the job can be. A system administrator – as you pointed out – performs a multitude of tasks, especially those that involve networking issues and performance problems. But I agree with you; everytime email problems crop up, all hell seems to break loose! This is when my friend would wish he had a magic wand to help make all the problems go away. I know this because I’ve seen how hard he works in getting things to work right again. I know that corrupted files are a big problem, so your advice of backing up files is really important and well-taken…I admire system administrators because they have a “magic touch” and know how to go around things using just simple instructions.

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