British Telecom Ditches Yahoo Mail Due to Spam



Yahoo! received a blow when British Telecom announced it was dumping Yahoo! Mail and switching its 4 million customers to a more secure system. The company said they were doing this because they were fed up with Yahoo’s refusal to pay attention to security issues.

“We will be switching customers’ email over to BT Mail, which will include the features and functions they expect from a modern email service,” explained Nick Wong, online director for British Telecom’s consumer division.

Yahoo! has been sharply criticized for ignoring a critical security patch for 8 months, which many say led to their mail service being hacked earlier this year. Yahoo! still did not bother to install the patch until 2 months after the attack, and it didn’t stop subsequent attacks. Despite the fact it claims it takes user’s safety and security very seriously, experts point to the attack and the fact they are the only email provider that does not have a system in place to detect suspicious activity and warn users that their accounts may have been compromised as proof that the opposite is true.

Yahoo! hasn’t commented on BT’s decision but you can bet they aren’t happy about it. Their sloppy security practices have earned them a black eye and their reputation is suffering because of it. It’s simply unacceptable to ignore things like security patches and not provide the best possible security to your users. I’m not so sure I would use a email address for important emails…would you? Why or why not?

Written by Sue Walsh


  1. Lisa S. · June 10, 2013

    This is an extremely useful lesson for everybody who thinks spam doesn’t cost money! Losing a customer, such as BT must be a killer blow for any company, not only for Yahoo, who have been struggling for years to stay afloat. Good for BT they are not trading security for more future promises.

  2. Seb · June 30, 2013

    Yahoo made a big boo-boo on this one. Why didn’t they address the problem immediately? Is Yahoo too confident of its reputation that it didn’t budge a bit when the attacks happened? Weren’t they afraid they’d lose customers over this matter? How can Yahoo be so negligent about such an important issue? This is clearly an indication that Yahoo refuses to take security matters seriously. Taking action two months after an attack is a complete no-no! Poor Yahoo users! Now I know why my friends have been complaining about their Yahoo accounts! I better delete my account with them now!

  3. hamid · July 5, 2013


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