Yahoo! received a blow when British Telecom announced it was dumping Yahoo! Mail and switching its 4 million customers to a more secure system. The company said they were doing this because they were fed up with Yahoo’s refusal to pay attention to security issues.
“We will be switching customers’ email over to BT Mail, which will include the features and functions they expect from a modern email service,” explained Nick Wong, online director for British Telecom’s consumer division.
Yahoo! has been sharply criticized for ignoring a critical security patch for 8 months, which many say led to their mail service being hacked earlier this year. Yahoo! still did not bother to install the patch until 2 months after the attack, and it didn’t stop subsequent attacks. Despite the fact it claims it takes user’s safety and security very seriously, experts point to the attack and the fact they are the only email provider that does not have a system in place to detect suspicious activity and warn users that their accounts may have been compromised as proof that the opposite is true.
Yahoo! hasn’t commented on BT’s decision but you can bet they aren’t happy about it. Their sloppy security practices have earned them a black eye and their reputation is suffering because of it. It’s simply unacceptable to ignore things like security patches and not provide the best possible security to your users. I’m not so sure I would use a yahoo.com email address for important emails…would you? Why or why not?